Effective Date: 28th May 2025
Skin Balance Clinic (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website https://skinbalanceclinic.co.uk (“Website”) or interact with us.
1. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, postal address, date of birth.
- Health and Medical Information: Details relevant to treatments or consultations.
- Payment Information: Billing details, transaction history.
- Technical Data: IP address, browser type, operating system, referring URLs, and other technical information collected via cookies and similar technologies.
- Usage Data: Information about how you use our Website and services.
2. How We Collect Your Data
We collect data through:
- Direct Interactions: Filling in forms on our Website, contacting us via phone, email, or in person.
- Automated Technologies: Cookies and similar technologies collect technical and usage data.
- Third Parties: Referrals from healthcare professionals, analytics providers, and payment processors.
3. How We Use Your Data
We use your data to:
- Provide and manage our services.
- Process payments and appointments.
- Communicate with you regarding services, updates, and promotions.
- Comply with legal and regulatory obligations.
- Improve our Website and services through analytics.
4. Legal Basis for Processing
Our processing of your personal data is based on:
- Consent: Where you have given explicit consent.
- Contractual Necessity: To fulfill our contract with you.
- Legal Obligation: To comply with legal requirements.
- Legitimate Interests: For our business interests, provided your rights do not override these interests.
5. Data Sharing
We may share your data with:
- Service Providers: IT support, payment processors, and marketing platforms.
- Healthcare Professionals: With your consent, for coordinated care.
- Legal Authorities: When required by law.
We ensure that third parties respect the security of your data and comply with data protection laws.
6. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
8. Your Data Protection Rights
Under data protection laws, you have rights including:
- Access: Request access to your personal data.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data.
- Restriction: Request restriction of processing.
- Data Portability: Request transfer of your data.
- Objection: Object to processing of your data.
- Withdraw Consent: Withdraw consent at any time.
To exercise these rights, contact us at
9. Cookies
Our Website uses cookies to enhance user experience. For detailed information, please refer to our Cookie Policy.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
For questions or concerns about this Privacy Policy or your data, please contact:
Skin Balance Clinic
at The Well Being Clinic
1 Windmill Road
Headington
Oxford
OX3 7BL
Email: